Frequently Asked Questions
If you don’t see your question answered in the FAQ below, we’re happy to help. You can visit one of our two locations or reach us directly using the contact information provided:
Norwood Spay/Neuter Center & Community Clinic: 6817 Norwood Avenue, Jacksonville, FL 32208
Cassat Hospital: 464 Cassat Avenue, Jacksonville, FL 32254
Hotline & Appointments: 904-425-0005
Fundraising: 904-520-7900
Volunteer: [email protected]
FAQs
No we are not a shelter or rescue facility. Contact Animal Care & Protective Services at 904-630-2489 or the Jacksonville Humane Society at 904-725-8766. If you feel that the pet may be lost, please post a picture of the pet and where he/she was found on the Lost and Found Pets of NE Florida facebook page.
No we are not a shelter or rescue facility. Contact Animal Care & Protective Services at 904-630-2489 or the Jacksonville Humane Society at 904-725-8766. If you feel that the pet may be lost, please post a picture of the pet and where he/she was found on the Lost and Found Pets of NE Florida facebook page.
The phone number for both locations is 904-425-0005.
No, our veterinary service prices are already low cost. However, being on public assistance or having low income affects spay/neuter surgery pricing, and you may qualify for our Jacksonville Pet Food Bank. Please see our Veterinary Services page for veterinary services details.
The city of Jacksonville requires all pets to be licensed when they receive a rabies vaccine. We are also required to report to the city if you do not purchase a city license. The city could contact you and may fine you up to $250.
Drop off for your pet’s appointment for Norwood’s Spay/Neuter & Community Clinic are (Dogs) 7:00 am-8:00 am, (Cats) 8:00 am-9:00 am. You may pick up your pet between 3:30 p.m. and 5 p.m., but we are open until 6:00 p.m., so you can pick up later if needed.
Please remember NO FOOD/WATER after midnight